Pablo Kern
Senior Director of Customer Success @Spryker
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WORK HISTORY
Senior Director of Customer Success @Spryker
Berlin, DE
EDUCATION
Heinrich-Wieland-Schule Pforzheim
Hochschulreife, Technische und wissenschaftliche Kommunikation
Whatcom Community College
Studium, english academic writing, history of photography
ABOUT PABLO KERN
As a senior leader in Customer Success and E-Commerce, I’ve helped global Enterprises and B2B companies unlock double-digit revenue growth and world-class customer retention. At Spryker, I built and scaled international success teams, driving a 30% increase in upsell revenue and reducing churn significantly within two years as well as implementing award-winning digital transformation strategies in CS. My hands-on approach combines data-driven strategy with a relentless focus on delivering measurable business impact for clients and stakeholders.What sets me apart is my ability to bridge the gap between technology and people. I thrive on transforming complex challenges into scalable solutions, whether launching new digital platforms, optimizing customer journeys, or leading cross-functional teams through high-stakes change. My passion for innovation and continuous learning keeps me ahead of industry trends, ensuring my teams and customers always stay one step ahead.Outside of work, I’m a marathon runner, lifelong learner, and believer in the power of authentic relationships. I’m driven by curiosity, resilience, and a genuine desire to help others succeed. Qualities that shape my leadership style and fuel my commitment to building lasting partnerships in the ever-evolving tech landscape.
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