Pablo Ruiz
Region Emea - Customer Engagement Lead (Commercial Excellence) @Johnson & Johnson
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WORK HISTORY
Region Emea - Customer Engagement Lead (Commercial Excellence) @Johnson & Johnson
London, GB
Define and implement how digital and f2f customer engagement regional strategies can best contribute to the business in EMEA- Shape and implement customer engagement foundations based on field force excellence, Artificial Intelligence AI FFE enhancement, harmonized target classes, personas, customer journeys, CRM, KAM Innovations, content plan and measurement- Lead regional Customer Engagement networks and active member of the EMEA regional network- AI roadmap creation for successful customer engagement
EDUCATION
Universidad Adolfo Ibáñez
Bachelor of Arts B.A., Business Administration and Management, General
Universidad Adolfo Ibáñez
Master of Science in Marketing M.Sc., Marketing
The English Institute
High School Diploma
ABOUT PABLO RUIZ
International experience in multinational pharmaceutical companies such as Johnson & Johnson, Novo Nordisk, Novartis, and Roche. As well as digital transformation agencies. Expertise in global (HQ), regional and local (affiliates) projects, three product launches, field force excellence, digital transformation, agile ways of working (SCRUM), change management and business development.Expertise in therapeutical areas weight loss, diabetes, oncology and immunology. I have worked and lived in the UK, Denmark, Australia and Chile.Master of Science in Marketing, Bachelor in Business Administration and Management. Certified SCRUM master, Product Owner and Change Management practitioner PROSCI certified.
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