Pablo Romero
IT Project Manager @Manulife
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WORK HISTORY
IT Project Manager @Manulife
Toronto, ON, CA
EDUCATION
Tecnológico de Monterrey
Master's degree, Quality and Productivity Systems
Greystone College
Diploma, International Business Management
Tecnológico de Monterrey
Bachelor's degree, Industrial Engineering
ABOUT PABLO ROMERO
I’m a Project Manager and Business Analyst with 10+ years of experience turning business needs into practical, system-focused solutions. I work where digital platforms, data, and operations meet, improving how information flows through CRM, portal, and financial workflows and how teams use that information to make decisions.I’ve led more than 20 initiatives across CRM, portals, and financial processes, including automation work that reduced manual communications by 45%. In previous roles I redesigned processes that cut application processing times by 70% and helped implement a new production line that increased capacity by 75%. I’m used to working with requirements, process maps, and data tools like Excel and Power BI.I like roles where I can connect business, technology, and operations, working with stakeholders and developers to clarify requirements, assess impacts, support UAT, and help teams adopt new tools. I’m especially interested in applying this experience in complex, service-driven and regulated environments, using data, analytics, and technology to improve operational performance, governance, and customer outcomes.
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