Pabbu Srikanth Goud

System Engineer @Tata Consultancy Services

Hyderabad, IN

Key Responsibilities & Achievements:• Designed and developed 10+ Service Catalog items, Record Producers, and Order Guides to improve service request efficiency.• Automated employee onboarding workflows using Flow Designer and IntegrationHub, reducing manual coordination time by 30%.• Configured and maintained SLA definitions, improving SLA compliance by 15% across ITSM processes.• Developed Client Scripts, Business Rules, UI Policies, and UI Actions to meet business requirements and enhance form usability.• Managed Update Sets, Transform Maps, and ACLs for configuration migration between development and staging environments.• Created reports and dashboards for performance tracking of ITSM processes.• Worked closely with clients to understand requirements and deliver custom solutions under Agile–Scrum methodology.

Teegala Krishna Reddy Engineering College

Bachelor of Technology - BTech, Electronics and communication