Opoku

Account Manager @Clm Fleet Management

Newport Pagnell, GB

Managing relationships with a portfolio of fleet customers, ensuring high levels of service and support. • Acting as the key escalation point for fleet clients, resolving issues efficiently and maintaining client satisfaction. • Understanding client fleet needs and providing strategic advice on fleet management and cost-saving opportunities. • Supporting new fleet client onboarding, ensuring smooth implementation and service setup. • Advising customers on fleet policy, compliance, and best practices. • Preparing and delivering fleet-focused client presentations and business reviews. • Keeping fleet clients informed of industry changes and new developments that could impact their operations. • Assisting Internal Account Managers (IAMs) with day-to-day fleet client management, reporting, and coordination. • Managing internal tools and systems to track client activities, orders, and service delivery. • Communicating with fleet drivers and key contacts about order updates and service changes. • Ensuring timely submission of fleet reports and updates to meet client SLAs and internal KPIs. • Maintaining accurate fleet account records and internal process documentation.

Milton Keynes College

L2 Diploma in IT