Manoj Pawar
Leading AI-Driven Product Innovation & Agentic AI Adoption to Transform Businesses
- Role
- Assistant Vice President Data & Ai Dna at Mahindra Finance
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Manoj Pawar
I’m passionate about building the future of customer engagement through AI innovation…
Experience
Assistant Vice President Data & Ai Dna
Aug 2024 — Present · Mumbai, IN
Product Design & Strategic Leadership 1. Led the end-to-end design and deployment of an AI-powered Voice Agent leveraging Azure services tailored to Mahindra Finance’s diverse portfolio, including vehicle finance (tractors, utility vehicles, commercial vehicles), personal loans, fixed deposits, SME loans, and insurance products, significantly enhancing customer engagement and cross-sell capabilities in the rural and semi-urban Indian markets.2. Spearheaded the integration of dialer systems with CRM across all 1300+ branches of Mahindra Finance, driving improved call visibility, governance, and operational transparency, facilitating seamless loan servicing and collections specifically suited to the NBFC’s rural customer base.Business Process Optimisation & Technology Initiatives 1. Directed the adoption and rollout of Azure DevOps to improve project governance, accelerate delivery pipelines, and enhance overall technology initiative visibility within Mahindra Finance.2. Orchestrated automation of business dashboards for emerging verticals within the NBFC such as Fixed Deposits, Leasing, and Insurance, enabling real-time, data-driven decision-making critical to managing diverse financial products tailored for the Indian rural ecosystem.3. Drove development of propensity models specifically for Fixed Deposits and Insurance products, enabling targeted cross-sell strategies that leveraged Mahindra Finance’s deep rural market penetration and understanding of customer credit behavior, thus driving revenue growth and product adoption.
Education
Indian Institute of Technology, Guwahati
Bachelor of Technology (BTech)
2011 — 2015
Indian Institute of Technology, Bombay
CE & QIP
2021 — 2021
Skills
- Jira
- Teamwork
- Python
- Powerpoint
- Microsoft Excel
- High Energy Physics
- Regulatory Reporting
- Mathematica
- Theoretical Physics
- Mysql
- Programming
- Microsoft Office
- R
- Consulting
- Microsoft Powerpoint
- Data Analysis
- Research
- Sql
- Linux
- Microsoft Word
- Java
- Teradata
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