Paulo Silva
Board & Advisory Member | C-Level Executive | AI-Powered CX | Digital Modernization | Revenue Growth
- Role
- Executive Board Member at Hill Country Community Ministries
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Paulo Silva
I am a transformational executive with a track record of accelerating growth, modernizing operations, and leading customer experience evolution across complex global organizations.With deep experience across strategy, sales, client services, and operational leadership, I help companies connect AI, digitization, and CX to create measurable business impact. I am at my best in environments that require change leadership, commercial focus, and the ability to align teams around a clear path forward.Known for hitting the ground running, I bring an external perspective that helps organizations unlock momentum, strengthen execution, and build lasting client value. I thrive in high-stakes, fast-moving settings where negotiation, relationship building, and cross-functional leadership are essential to growth.I have led across diverse markets and cultures, working effectively with executive stakeholders, operating teams, and clients to drive transformation and deliver results. My style combines business rigor with approachability, allowing me to build trust quickly, foster collaboration, and move priorities into action.Languages: English, Portuguese, Spanish Global experience: Multi-country expatriate assignments across LATAM and EMEAAreas of expertise: AI-powered CX, digital transformation, revenue growth, scaling operations, P&L leadership, multi-site management, client service and delivery, change leadership, operational excellence, stakeholder alignment, cultural fluency, and performance-driven execution.
Experience
Executive Board Member
Hill Country Community Ministries
Sep 2023 — Present · Leander, TX, US
Driven by grace through faith, Hill Country Community Ministries coordinates local involvement, providing essential goods and services to families in need or those facing a crisis. With compassion and care, we affirm dignity through the provision of food, clothing, and advocacy for our community, while being good stewards of the resources entrusted to us. Our goal is to break the grip of hardship, hunger, and hopelessness, by improving health and well-being of our neighbors.
Education
Johnson & Wales University
Bachelor or Science, Business, Management, Marketing, and Related Support Services
1992 — 1996
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