Gupta
Customer Success Associate at Testbook || Ex: SDS Associate at Amazon
- Role
- Customer Success Associate at Testbook
- Location
- Purulia, WB, IN
- LinkedIn followers
- 500 followers
About Gupta
Responsible for monitoring post-purchase user experience and resolving technical and…
Experience
Customer Success Associate
Jan 2022 — Present · Noida, IN
Monitoring overall user experience- Resolving technical and content-related issues toensure seamless user experience- Checking and maintaining data using GoogleSheets and Docs for efficient record-keeping- Facilitating intern onboarding and providingeffective guidance to ensure a smooth transition- Moderating academic and non-academic doubts tosupport a conducive learning environment- Managing and enhancing Learning ManagementSystem platform to improve accessibility andusability- Handling various user queries through Intercom toprovide prompt and effective support.
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