Paul Atherton
Senior Operations Business Change Manager @Royal Mail
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WORK HISTORY
Senior Operations Business Change Manager @Royal Mail
GB
Picked to be part of a team of nine to help, supporting performance nationally due to high performance in last roles.• Improve efficiency performance from 7621 hours weekly, improvement of 360 hours, 4.72% through coaching and influencing. • Deliver significant performance improvements baseline Unit Readiness Check started at 11%, improvement to 89% in 12 weeks, delivering KPIs that including delivery revisions and structural change.• Delivered on a project worth £769k over 155 units by using strong analytical skills and ability to effectively use data as the basis of performance optimisation and decision making.• Working in complex and difficult operational unionised environments and successfully leading people through change, being a strong communicator and effective engager of people at all levels, being able to articulate the need for change and role that individuals need to play within this. • Responsible for the planning and delivering of revision activity and deploy to timescale of 12 weeks, to accelerate sustainable change leading to business performance improvement in the most challenging IR/ER business units in the country by coaching, relationship building, supporting and engaging key stakeholders to optimise key metric performance levels.
EDUCATION
St thomas moore
DSC1&2
SKILLS
ABOUT PAUL ATHERTON
Working in complex and difficult operational unionised environments and successfully leading people through change, our team only go into difficult units that have a history of not excepting change or are underperforming in the vital few. I improve units by using a coaching and influencing style for the environment. I work with all the management structure and the CWU, which helps the unit to embrace change and want to move forward because everyone feels valued and listened to, which improves their performance, environment. High level of experience of working in challenging IR/ER environments, performing different management roles within the business. I was a Delivery Office Manager in the business for 13 years and have introduce numerous new products and ways of working successfully. I am strong communicator and effective engager of people at all levels, being able to articulate the need for change and role that individuals need to play within this helps Performance focused with a strong track record of delivering KPIs that deliver significant performance improvements including delivery revisions and structural change Strong analytical skills and ability to effectively use data, trend and root cause analysis as the basis of performance optimisation and decision making.
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