Ozlem Williams
Senior Conversational Ai Designer @LivePerson
Signup · Get unlimited contacts
WORK HISTORY
Senior Conversational Ai Designer @LivePerson
Headhunted to lead conversational AI design and strategy for enterprise clients across finance, telco, automotive, luxury retail, utilities, and healthcare.• Operating at strategic system owner level — client-facing AI transformation delivery, use case mapping, operating model design, and agentic AI implementation across 10+ global enterprise accounts.• Work directly with client SMEs to understand business processes and customer support workflows, then translate these into bot designs, dialogue flows, and knowledge base architecture optimised for RAG and AI retrieval.• Collaborate with engineering teams on API integration points, data collection logic, and system handoffs.• Own prompt engineering for AI features including conversation summary/rewrite for human agents and Knowledge AI responses.• Build and QA chatbots on LivePerson\'s AI Studio, connecting them to knowledge bases and configuring NLU domains where needed.• Conduct UAT and support clients through go-live.• Won Google\'s Build-an-Agent Contest for the most innovative business messaging experience.
EDUCATION
Istanbul University
Bachelor's degree, Engineering
Electronics / High School
Electronics
University of Cambridge
Human Computer Interaction in AI Systems
ABOUT OZLEM WILLIAMS
I built the voice of Google Assistant for an entire country. The launch attracted over 200 million views.I later won Google Build-an-Agent Contest for the most innovative business messaging experience.For the past five years at LivePerson, I’ve designed end-to-end conversational AI for enterprise clients across finance, telecoms, automotive, retail, and utilities. I translate complex business operations into scalable AI systems — shaping conversation logic, designing knowledge architecture, and defining how agents behave, resolve issues, and fail safely.I work across the full lifecycle, from discovery and solution design to prompt engineering, delivery, and QA, ensuring systems perform in real-world conditions.Before AI, I spent a decade as a Creative Director and copywriter in global advertising, working with brands including Coca-Cola, Burger King, and ING. I know how to make complex things clear, and how to make people care.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.