Ozgur Ay

Vice President - Business Operations, Real Time Payments (IT Governance & Sre) @Mastercard

London, GB

Ownership and governance of all Site Reliability Engineering (SRE), ITIL and IT service management process & policies for the programs responsible for. Covering all the existing services, any newly acquired entities and 3rd parties in various countries for “Service Readiness”, “Service Management” and “Service Enablement” best practices.Actively worked and played a key role in “New Payment Platforms” which is the recently introduced non-card business of Mastercard. Account-to-account payments, intra-bank money transfers, salary, pension and utility bill payments which are under “national critical infrastructure” and regulated by central banks. • Designed and implemented interim and end state operating models (service design) approved by customers and regulators. Provided technology consultancy to enable regional expansion and growth.• Executed migrations for customers and multiple live applications under the critical national infrastructure category from acquired entities into Mastercard environments with minimal impact on customers.• Created high performing business operations teams and applied ITSM best practices in Turkey, Poland, UK, Denmark, Norway and Ireland for various entities and programs.(50~100+ FTEs in reporting line.)• Decreased the number of incidents significantly implementing enhanced change & incident management, production launch list controls and blame free post-mortem processes.• Increased efficiency while decreasing human error by automation and DevOps practices.

TED Ankara Koleji

Private High School

Yıldız Teknik Üniversitesi / Yildiz Technical University

Master's degree (MSc.)