Özgün Şatır
Wfm Real-time Analyst @TELUS Digital
Signup · Get unlimited contacts
WORK HISTORY
Wfm Real-time Analyst @TELUS Digital
Essen, DE
Monitored and adjusted real-time staffing and performance, reducing SLA deviations through immediate interventions.• Generated and analyzed shrinkage and adherence reports, implementing process improvements that boosted forecast accuracy.• Planned ad hoc training and downtime events in alignment with operational KPIs and client SLAs.• Performed root cause analysis and developed insights for continuous process optimization.
EDUCATION
Dokuz Eylul University
Bachelor of Engineering - BE, Civil Engineering
FACHHOCHSCHULE KÄRNTEN
Master of Science - MS, Digital Construction Management
Hochschule Bochum
Master of Science - MS, Digital Construction Management
Izmir Institute of Technology
City and Regional Planning
ABOUT ÖZGÜN ŞATIR
Motivated Civil Engineer and prospective M.Sc. student in Digital Construction Management, with a solid foundation in planning, cost estimation, quantity take-offs, and technical documentation. Team-oriented and communicative, with a strong interest in planning and cost control, digitalization in construction, AI-supported processes, and sustainable construction methods.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.