Oyindoubra Timi
IT Technician Ii @NOMS Healthcare
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WORK HISTORY
IT Technician Ii @NOMS Healthcare
Amherst, OH, US
Provided exceptional customer service by understanding customer needs, providing clear and effective communication, and ensuring every interaction leaves the customer satisfied.• Identified and resolved hardware and software issues, using remote troubleshooting tools and technical knowledge to achieve quick resolutions.• Participated in the planning and rollout of a new phone system, resulting in an increase in communication efficiency.• Wrote detailed articles to improve IT support knowledge base, reducing ticket escalation by 20%.• Trained and mentored L1 technicians, enhancing their troubleshooting skills and reducing ticket escalation by 40%.
EDUCATION
APTECH Computer Education
Associate of Science - AS, Computer Software Engineering
Cleveland State University
Master's degree, Computer Software Engineering
Middlesex University
Bachelor of Science - BS, Information technology and business information systems
ABOUT OYINDOUBRA TIMI
Over the past 3 years, I have written codes mainly in Java, C#, and Python as well as…
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