Oxana Myachina

Database Administrator Analyst (Salesforce Com) @International Sign Association

Responsible for implementation, integration, data migration and ongoing support of Salesforce.com Design and implementation of a holistic 360-degree client view system- defined organizational requirements and identified necessary components to support them. Designed innovative association management system, built on Salesforce.com platform that includes seamless integration of Salesforce.com with proprietary systems and “native” Salesforce.com apps. Configuration of Salesforce Customer Community by identifying license requirements, setting up an estore, Customer Service functionality, Company Directory Search, connecting to external websites Configuration of Salesforce.com system including creation of workflow and validation rules, VidualForce pages, internal and external user management, page layout, email template and custom objects setup as well as overall system customization to support organization wide business processes. Mass Data Management - Mass data migration from different proprietary data sources including, but not limited to iMIS, Digitec and A2Z. Data clean up and standardization. Business Processes- created and implemented various membership management, sales, online learning and accounting processes, including but not limited to automated membership renewal process and booth space invoicing process. Integration and Automation – enhanced internal and external user experience and improved overall system performance and business efficiency by integrating Salesforce.com and Salesforce Customer Community with floor management system A2Z, learning management system Digitec, outlook connector Zynbit and “native “ applications such as The Venue (e-commerce) and Accounting Seed (accounting software). User training- developed a series of Internal and External User Guides and multi-step training method, conducted user training on a regular basis. Project Management