Owolabi Balogun

Lead Transformation & Integration Pmo @Sterling Bank

Cardiff, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Mar 2020 — Present

Lead Transformation & Integration Pmo @Sterling Bank

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Supported service delivery programmes and spearheaded 3 projects that contributed to the bank taking the number 1 spot in KPMG Banking Customer Experience Rating in Retail and SME Banking within 3 years. Projects/Programme: Strategic process improvement and integration projects on D-365 CRM costing £150k+ for 1,500 users, design of a Customer Management System and implementation of Relationship Manager’s details on the banking app - BankOne, design and deployment of a Dynamic Online Complaint Form fully integrated with D-365 CRM, Enhancement of the Enterprise Vendor Management System.

EDUCATION

2008 — 2009

Robert Gordon University

Graduate Certificate

SKILLS

Project PlanningStrategyBusiness StrategyMicrosoft ProjectCustomer ServiceProject ManagementBankingRisk ManagementStrengthening Customer RelationshipMs ProjectStrategic Planning and ExecutionBusiness ProcessBusiness DevelopmentTeam LeadershipTactical Sales PlanningManagementWritten & Oral Presentation SkillsProcess EngineeringBusiness AnalysisNew Business DevelopmentMicrosoft OfficeStrategic PlanningData AnalysisStrong Brand of Communications SkillsMarketing Strategy

ABOUT OWOLABI BALOGUN

A PMO professional with over 7+ years experience, supporting the successful delivery of…

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