Owen Whitlock
Head of IT @BDR Group
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WORK HISTORY
Head of IT @BDR Group
I moved into the position as Head Of IT in 2017 to ensure the IT department had ongoing organic growth which was matched by continual improvements in the way we support and help our customers. In 2017 we migrated from a standard IT support model to a fully managed service provider model and have since increased the number of end points we support to over devices, to ensure this change and increase was matched by improved service to customers we have implemented some of the key practices of the ITIL framework, ISO 9001 and ISO 27001. Alongside training all IT staff to ITIL foundation level and each achieving an MCP / Vendor qualification in their chosen field. We have started our own in house continual professional development plan for all staff to ensure their skills are kept constantly up to date this has allowed us to train out of school 4 apprentices on from a basic apprentiship scheme into full time 2nd line IT roles, our IT department currently has 37 engineers and continues to grow year on year.
EDUCATION
Heart Of England Sixth Form
A-Levels
Quanta
ITIL Foundation
Quanta
ITIL Practitioner
Heart Of England
GCSE'S
SKILLS
ABOUT OWEN WHITLOCK
I have over 18 years of experience working in the information technology sector…
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