Owen Lloyd

Performance Manager @LW Theatres

London, GB

Responsibility for the line management, training and development of approximately 70 team members• Leading on the recruitment, onboarding and training of Performance Staff.• Leading the Guest Experience Team weekly training programme, including modules related to Health and Safety, Access customers, Cash Handling, Auditorium Management and Security.• Management of the Guest Experience Team rota for full time, part time and casual staff.• Duty management of resident performances, alongside ad-hoc concerts and productions.• Coordinating and managing the safe operation of the building alongside the Theatre Manager and the Technical and Building Services Manager.• Management of Front of House operations, ensuring all LW Theatres policies, procedures and licensing terms are adhered to. • Oversight of daily accounts and sales to ensure accurate accounts and maximised profitability.• Working closely with the Bar and Retail Supervisors to ensure an effective and profitable operation is run and that all food, beverage and merchandise opportunities are maximised whilst adhering to strict safety regulations.• Ensuring LW Theatre’s ‘incredibly high standards’ of customer service are upheld and developed to create a welcoming, safe and professional theatre environment.• Co-ordination with the Theatre Manager and the LW Commercial Team to review the commercial success of the theatre through the reviewing of SPH and KPIs.• Production and management of Access Guest materials and guides, including content advisory sheets and welcome documents, to provide a safe and inclusive environment.• Delivery of Access and Educational performances in conjunction with the producer• Under direction of the wider management team, assisting in the practical application of the Company’s Health and Safety Policy, Security Strategy, Fair Access Policy, Customer Charter and other applicable management arrangements, policies and procedures across the operation.

De Montfort University

Bachelor of Arts - BA