Owen Baker

About Owen Baker

Technically skilled Certified Scrum Product Owner (CSPO) currently focused on leading a distributed agile team to deliver treasury management and marketing solutions in a customer focused environment. Excellent problem-solving skills and broad experience programming within the financial and transportation industries. Proven success in analyzing business processes and developing technology that increases operational efficiency and reduces overhead.

Experience

1. Product Owner Sr, VP

   PNC

   Oct 2022 — Present · Pittsburgh, PA, US

   Responsible for strategic product delivery, compliance-driven innovation, and cross-functional leadership- Delivered a suite of verification services enabling treasury clients to validate domestic bank account ownership and authenticate addresses and digital identities of business partners and consumers- Replaced a vendor-hosted solution with API integrations, achieving notable cost savings for each transaction, improving scalability and reducing dependency on third-party systems- Designed a patent-pending communications channel that integrated client outreach into compliance workflows, eliminating sensitive data transmission via email and significantly improving analyst efficiency during compliance reviews- Presented new digital solutions at the annual user conference, increasing client visibility, gathering actionable feedback, and driving product enhancements based on real-world use cases- Navigated complex regulatory and operational domains, including account verification services, payment processing, compliance auditing and information reporting- Leveraged strong technical acumen, including hands-on work with MongoDB and API design, to accelerate delivery and bridge gaps between business and technology teams- Hosted biweekly knowledge-sharing sessions that brought together departments within the Digital Channels division fostering collaboration across functional areas.

Education

• John Carroll University

  Bachelor of Science, Computer Information Systems

Skills

• Microsoft Sql Server
• Sdlc
• Postgresql
• Visual Studio
• Pega Marketing
• Process Automation
• Html
• Analysis
• Kapow Katalyst
• Web Development
• C++
• Business Analysis
• Process Improvement
• Software Development Life Cycle (Sdlc)
• Sony Vegas
• Pegasystems Prpc
• Website Development
• Troubleshooting
• Ssrs
• Windows Server
• Gis
• Management
• Sql
• Esri
• Vb.net
• Databases
• Pega Prpc
• Java
• Leadership
• Sql Server Reporting Services (Ssrs)
• Business Process Improvement
• Microsoft Office
• Data Analysis
• Crystal Reports
• Asp
• Report Writing
• Adobe Creative Suite
• Customer Service
• C