Owais M.

About Owais M.

FACILITIES MANAGEMENT | OPERATIONS SUPPORT | CLIENT SERVICE EXCELLENCEStrategic and service-focused facilities professional with 10+ years of experience supporting high-profile commercial and retail environments. Recognized for ensuring seamless daily operations, strengthening vendor and client partnerships, and delivering reliable solutions in fast-paced, dynamic workspaces. Known for steady execution, adaptability, and building trust that leads to long-term account success.

Experience

1. Facilities Manager - Fidelity

   Cushman & Wakefield

   Dec 2025 — Present

   Lead facilities operations for 74+ Fidelity Retail Investment Center branches across the Northeast, Midwest & Southeast U.S.(AL, CT, FL, GA, IL, MA, ME, MN, NC, NH, RI, SC, TN, WI), overseeing ~600K+ sq. ft. and ensuring consistent white-glove facilities support across a multi-state portfolio.• Manage daily operations and critical workflows in a high-velocity environment, directly managing Assistant Facilities Manager and Facilities Coordinator while meeting strict deadlines and driving coaching, development planning, and team growth.• Utilize enterprise platforms, including Corrigo, SAP Ariba, Concentrix, and Tango Espace to manage work orders, approve and reconcile invoices, review utility bills, and verify operational and account data across properties.• Coordinate cross-functional efforts on construction and renovation projects across the portfolio with Project Managers and General Contractors, including space planning, service rollouts, and vendor contract revisions.• Maintain a 90% SLA compliance rate across the region through effective work order management, vendor audits, CMMS monitoring, and proactive issue resolution, while providing monthly, once-per-week on-call coverage nationwide in collaboration with the Global Security team to ensure continuity of operations and portfolio-wide support.