Owais Kheraj
Hotel Operations Manager @Ramada Encore By Wyndham Leicester City
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WORK HISTORY
Hotel Operations Manager @Ramada Encore By Wyndham Leicester City
Leicester, GB
As Hotel Operations Manager, I lead the overall running of the hotel with responsibility for revenue strategy, human resources, guest services, and operational performance. Beyond core hotel management, I champion sustainability initiatives and develop community engagement programs that strengthen the hotel’s impact locally.Driving revenue growth through data-informed strategies and effective cost control.Leading HR functions including recruitment, training, staff wellbeing, and leadership development.Implementing sustainability practices aligned with Wyndham’s global CSR framework.Partnering with local organisations on community initiatives supporting hospitality careers and mental health awareness.Building a culture of accountability, guest focus, and continuous improvement.
EDUCATION
Counselling & Psychotherapy Central Awarding Body - (CPCAB -UK)
Diploma in Integrative Counselling and Psychotherapy, Psychoanalysis and Psychotherapy
University of Wales
Master of Business Administration (MBA), Hospitality Administration/Management
Pakistan Institute of Tourism and Hotel Management
Specialisation in Baking, Food and Beverage
Pakistan Institute of Tourism and Hotel Management
Food & Beverage Production and Services, Hotel and Restaurant Management
Pakistan institute of tourism and hotel management
Specialisation in Thai & Malay Cuisine, food and beverage
Sultan Mohammad Shah Aga khan School
Matriculation
Gov. Jinnah College
Higher Secondary
University of Karachi
Bachelor of Commerce (BCom), Business/Commerce, General
Counselling & Psychotherapy Central Awarding Body - (CPCAB -UK)
Diploma in Humanistic Counselling and Psychotherapy , Psychoanalysis and Psychotherapy
ABOUT OWAIS KHERAJ
Hotel Operations Manager with a strategic focus on revenue management, HR development, and overall hotel leadership. I drive operational efficiency, financial performance, and high-performing teams through data-informed decisions and inclusive management practices. At my current workplace, I lead sustainability, community engagement, and environmental initiatives, advancing responsible business practices and contributing to sustainable tourism models.With mental health and wellbeing qualifications, I integrate emotional intelligence and gender-equal leadership into workplace culture. I was selected as one of 60 global leaders by the Swedish Institute for Gender Equality and Inclusion (2021)and participated in the Man, Masculinity and Transformation Fellowship (2019), strengthening my commitment to equitable leadership frameworks.Beyond hospitality, I have led large-scale development initiatives with Aga Khan Development Network, the European Union, and USAID. I managed a nationwide COVID-19 project training medical professionals across Pakistan and led USAID-funded youth program in partnership with 10 community-based organizations, training 2,500+ young people nationwide and enabling social action projects that impacted thousands. I have delivered trainings across remote regions, taught university-level community development programs, and collaborated with young leaders from 30 countries through Global Encounters camps both online & onsite in Kenya.Throughout my career, I have combined operational leadership with social impact, strengthening institutions, building inclusive teams, and delivering measurable results across hospitality, sustainability, and community development sectors.
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