Owais Yousuf
Service Desk Core Engineer @Impact Networking, LLC
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WORK HISTORY
Service Desk Core Engineer @Impact Networking, LLC
Lake Forest, IL, US
At Impact Networking, I provide Tier 2 and 3 remote support for our Managed IT clients, resolving complex technical issues across servers, networks, and cloud environments. I proactively monitor systems to prevent disruptions, manage escalations, and ensure optimal uptime and performance.Key responsibilities include- Troubleshooting and resolving escalated issues related to Windows Server (2012–2022), Active Directory, DNS, DHCP, VPN, and Office 365-Managing user accounts, licenses, and permissions via O365 and AD-Collaborating with field engineers and vendors for escalated support-Maintaining detailed documentation and identifying recurring issues to drive long-term solutions-Supporting client onboarding and contributing to continuous service improvement.
EDUCATION
Sheridan College
Bachelor's degree
Netsoft College Of Technology
Advanced Diploma
ABOUT OWAIS YOUSUF
Passionate about optimizing digital systems and fortifying critical infrastructure, I…
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