Owais

Experience

1. Senior Infrastructure Specialist

   DXC Technology

   Mar 2014 — Present · Noida, IN

   As a Subject Matter Expert and Team Lead at DXC Technology, India, I provide remote leadership and advanced support across the Microsoft 365 ecosystem. I lead a skilled team responsible for resolving complex technical issues and delivering high-quality service to global enterprise clients.Key Responsibilities:Leading and mentoring a team of 15+ Microsoft 365 support engineers, including team leads, focused on consistent delivery of technical excellence.Acting as the primary escalation point for high-impact issues related to Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID (formerly Azure AD).Handling complex scenarios involving Conditional Access policies, Enterprise Applications, user authentication, access issues, and identity governance.Performing deep-dive troubleshooting and root cause analysis to resolve escalated incidents efficiently and effectively.Driving continuous improvement through team enablement, knowledge sharing, and creation of technical documentation.Collaborating with global teams and stakeholders to ensure alignment with strategic goals and service-level expectations.Monitoring operational metrics, ensuring SLA compliance, and implementing best practices for enhanced service delivery.Client Engagements:Delivering expert-level Microsoft 365 support to leading clients including VFS Global, SIDBI (Small Industries Development Bank of India), and Coca-Cola.Previously supported BMW and provided dedicated support to Zurich Insurance from 2016 to 2021, contributing to long-term client satisfaction and service continuity.

Education

• SSM College of Engineering

  Diploma of Education

  2007 — 2010

Skills

• Microsoft Certified Professional
• Vmware
• Itil
• Windows Server
• Active Directory