Owais Khan

Experience

1. Customer Experience Supervisor

   Comcast

   Dec 2018 — Present

   Provided daily coaching and feedback to team members, who are focused on retaining customers who request to disconnect or downgrade services, by inspiring trust, encouragement, motivation and accountability. Created coaching plans in a feedback-rich environment• Responsible for Employee survey results and employee voice surveys, provide elevations to make systems better and boost employees moral.• Recognized for dedication to and effectiveness with NPS (Net Promoter Survey) feedback and implementation.• Manage employee relations such as interviewing and hiring, performance reviews, trainings and disciplinary actions.• Responsible for generating huddle material and presenting it to the team three times a week• Responsible for managing site engagement• Checked shrink reports daily to meet or exceed employee’s productivity• Keep my team members motivated by giving them exchange points and offering different incentives for example lunch to meet or exceed their metrics.

Education

• Minnesota State University

  Bachelors of Science, Finance

  2002 — 2007

• Minnesota State University

  Bachelor of Science (BS), Finance/Computer Technology

  2002 — 2007

Skills

• Customer Service
• Asset Managment
• Auditing
• Microsoft Office
• Sales
• Retail
• Microsoft Excel
• Credit
• Risk Management
• Portfolio Management
• Investments
• Microsoft Word
• Outlook
• Finance
• Mortgage Banking