Owais Ismail
Sales Associate | Customer Support Executive | Human Resource Service | Client Relations | Work Enthusiast
- Role
- Executive - Social Media Escalations at TP
- Location
- Srinagar, IN
- LinkedIn followers
- 500 followers
Experience
Executive - Social Media Escalations
Jul 2025 — Present
Monitor social channels (Twitter, Facebook, Instagram) for critical alerts, managing CXO-level escalations with high empathy- Maintain detailed records of all escalated cases, analyzing trends to identify root causes and providing feedback to improve overall customer experience- Use CRM tools and partner portals to track issues from initial complaint to resolution.
Education
Cluster University Srinagar
Bachelor of Arts - BA
2017 — 2020
Muslim Public School
Matriculation
2002 — 2014
Govt. Boys Higher secondary school, Nawakadal
HSE
2015 — 2016
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