Owain Whittaker
Service Delivery Lead Frts (Federal Retail and Trading Services) @Co-op
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WORK HISTORY
Service Delivery Lead Frts (Federal Retail and Trading Services) @Co-op
GB
Responsible for the end-to-end design, implementation and management of the FRTS (Federal Retail and Trading Services) service and operating model supporting over co-operative stores and 13 independent retail societies. Accountable for leading the design and delivery of operational improvements, the alignment of cross-functional resources and driving the business change programme to enhance service delivery and customer loyalty. Key responsibilities include developing service frameworks in partnership with commercial, supply chain, logistics and technology functions, managing and coaching related teams and actively resolving service-related challenges.
EDUCATION
The University of Manchester
BSc Geography
The University of Manchester
MSc Planning
SKILLS
ABOUT OWAIN WHITTAKER
As a Service Delivery Lead at Co-op, I focus on designing, implementing and managing the Federal Retail and Trading Services (FRTS) model that supports over co-operative stores and 13 independent retail societies. By leveraging my expertise in continuous improvement, operations management and coaching, I lead cross-functional teams to enhance operational efficiency, align resources and deliver impactful business change initiatives that strengthen service delivery and customer loyalty. With over 15 years of experience in continuous improvement and operational change across Service, Retail and Logistics, I have contributed to the development of service frameworks and operational enhancements across various sectors. My role has consistently involved creating sustainable improvements, fostering collaboration across teams and embedding a culture of excellence to address service-related challenges and deliver meaningful solutions.
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