Ovietta Ruffin

About Ovietta Ruffin

Experienced leader with a history in government administration. Strong information…

Experience

1. Senior Client Engagement Manager

   Truss

   Jul 2022 — Present

   Manage client relationships with a focus on building client trust and working towards the client\'s desired outcomes•Ensure strong communication between the client and the delivery team•Identify project risks related to client relationships, contracting, compliance/regulation, and business early and take proactive actions to mitigate these risks•Surface strategic insights to the leadership team by paying attention to possible changes to the project, and communicating them to Truss Leadership Team•Create and maintain relationships with external stakeholders built on empathy, trust, and responsiveness•Work alongside with dedicated delivery teams to ensure timely delivery of projects while managing overall budget and project costs•Work closely with Program Managers and Delivery Managers who are responsible for the successful delivery of client goals•Provide support to multiple clients and project teams simultaneously Support the sales team on new work opportunities, work to secure project renewals, and spot new opportunities with existing clients•Manage the narrative of Truss’s client impact with the client through identifying, measuring, and communicating the markers of our project’s engagement and value

Education

• North Carolina Central University

  Bachelor’s Degree

• Louisiana State University

  Master of Public Administration - MPA

• North Carolina Central University

  Master’s Degree

Skills

• Account Reconciliation
• Public Speaking
• Training
• Financial Analysis
• Microsoft Word
• Analysis
• General Ledger
• Supervisory Skills
• Outlook
• Process Improvement
• Accounting
• Budgets
• Customer Service
• Microsoft Office
• Data Entry
• Powerpoint
• Microsoft Excel