Overa McRae-Reid
Bankruptcy Manager 2 at Wells Fargo Home Mortgage
- Role
- Bankruptcy Manager 2 at Wells Fargo
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Overa McRae-Reid
Enthusiastic and self-motivated professional default servicing manager with expertise in…
Experience
Bankruptcy Manager 2
Dec 2010 — Present · Raleigh-Durham, NC, US
Directed the Bankruptcy Operations of over 25 directs employees, 3 Bankruptcy Team Leads and 4 Research Remediation Analysts. Managed 12 separate processes located in 2 different states. Lead a bankruptcy staff responsible for managing client relationships of over thousand loans. Service a 17-billion-dollar mortgage bankruptcy portfolio of mortgages. Managed Trustee-follow up, Reaffirmation, Releases, Consent Orders, Notice of Payment Change, Post-Petition Fee Notices, Delinquent Taxes, Property Loss/, Disaster Notice, Proof of Claims, Motion for Release, and Notice of Final Cue full loan review. Responsible for the 512-cash process, 512 suspense and ACH transactions are completed daily. • Initiated inventory backlog reduction by 65% while increasing timeliness from 50% to 98% resulting in significant decrease in shareholder risk• Implemented over 5 large scale cross functional projects which insured 100% compliance with all regulatory changes (i.e. FRBP)• Partnered with multiple lines of business to drive out operational process performance improvements• Proficient in MS Word, MS Excel, MS PowerPoint• Contribute to presentations for senior management.• Respond to requests for customized reports and ad hoc analyses for the bankruptcy team and business partners• A proven track record of growing high performance process and teams.
Education
Fayetteville State University
Bachelor’s Degree, Business Adminstration/Management
1982 — 1987
Skills
- Management
- Vendor Management
- Human Resources
- Mortgage Servicing
- Mortgage Lending
- Policy
- Microsoft Excel
- Foreclosures
- Access
- Team Leadership
- Forecasting
- Bankruptcy
- Call Centers
- Loans
- Loss Mitigation
- Recruiting
- Problem Solving
- Sales Management
- Coaching
- Credit Cards
- Customer Relations
- Call Center
- Mortgage
- Accounting
- Business Process Improvement
- Employee Relations
- Compliance
- Banking
- Mentoring
- Microsoft Access
- Operations Management
- Team Building
- Credit
- Customer Satisfaction
- Customer Service
- Hiring
- Excel
- Default
- Software Documentation
- Documentation
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