Oveis Ahmed
IT Manager
- Role
- Information Technology Team Lead at Aforeserve.Com Ltd
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Oveis Ahmed
Experienced IT Administrator / IT Infrastructure Specialist with 11+ years of proven…
Experience
Information Technology Team Lead
Jan 2025 — Present · Noida, IN
Key Responsibilities:Lead a team of 10 IT engineers (L1 & L2) managing IT infrastructure and end-user support.Plan and execute IT infrastructure upgrade projects within defined timelines and budgets.Implemented network security policies, reducing incidents by 30%.Collaborate with stakeholders to define project scope, deliverables, and resource planning.Manage vendor relationships and negotiate cost-effective hardware/software procurements.Conduct training sessions, boosting team productivity and SLA adherence by 25%.Handled complex technical escalations from L1 engineers.Configured and maintained Windows & Linux servers, firewalls, and routers.Managed Active Directory, DNS, DHCP, and virtualization (VMware/Hyper-V).Performed root cause analysis for recurring issues and implemented permanent fixes.Assisted in disaster recovery planning and regular data backup operations.Key Achievements:Successfully delivered 5+ large-scale IT projects with zero downtime.Optimized IT support operations, improving ticket resolution time by 40%Deployed enterprise-level backup and DR solutions, achieving 99.9% uptime.Reduced server downtime by 35% through proactive monitoring and patch management.Migrated on-premises infrastructure to a hybrid cloud environment, improving scalability.
Education
Board of Secondary Education.
Higher National Diploma
2011 — 2012
M B D HR Sr Shc Bhudari Sonai Mathura
High School Diploma
2006 — 2007
Punjab Technical University
B-Tech
2012 — 2017
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