Outi Cornette
Technology | Process Improvement | Project Management | Agile | Integration | Data | SQL | Requirements | Architecture
- Role
- Customer Service Agent at Dillard's
- Location
- Fort Mitchell, KY, US
- LinkedIn followers
- 500 followers
About Outi Cornette
As an IT specialist, I identify inefficient IT processes, so that I can advise organizations on time and cost saving opportunities. I do this by documenting and analyzing current as-is processes, and by defining with the affected teams the to-be processes in order to speed up the delivery of technology projects. My goal is to eliminate waste in IT projects caused by poor processes in order to free up people and other resources for true value-add projects. email: o••••••••@gmail.comcell: 85••••••52I have a proven history of identifying the root causes of issues that cause project delays, poor delivery experiences, low morale, and lack of trust between teams across the organization. Using my knowledge of ITIL, LEAN, and Six Sigma Green Belt, I learn the as-is processes by talking with team members, and I identify the to-be based on available tools and people. By sharing the to-be vision with the teams, I create collaboration and acceptance for the changes so that by the time those changes are rolled out, people feel comfortable with them and adopt to them quickly.
Experience
Customer Service Agent
Jun 2023 — Present · Crestview Hills, KY, US
Started as sales associate and after 1.5 years transferred to customer service
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.