Oumou Beye
- Role
- Premium Service Specialist at Delta Air Lines
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Oumou Beye
Management, Finances and Audit are my main field of experience. 15 years of career in the following entities: Elf Oil Bisau and Shell Bisau, Finance manager United Nations and European Union, Administrative and finance manager and several progressive positions until Finance expert. Translation and interpreting experience in the field or over the phone, and multilingual skills. French, English, Spanish, Creole Potuguese, native languages Ouoloff and Bambara or Malinke. The actual experience empowered me with a sound knowledge of the aviation industry. Performing as Customer Engagement Specialist for the joint venture Air france/KLM/Delta Air Lines for three years, in French, Spanish and English, providing great customer service to passengers, educating them about rules and loyalty programs, and ensuring they have exceptional travel experience.
Experience
Premium Service Specialist
Feb 2010 — Present · Atlanta, GA, US
Top seller in the joint venture, Customer support and online education.Provide support to the team in charge of the passengers of the Joint venture Delta/Air France/KLM.Provide great customer service and higher education on the loyalty program and the online navigation.Participated in enhancement of annual revenue of Delta which reached 2 billion dollars last year and is about to achieve it again this year.
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