Otto Helberg
Executive Director of Customer Success @Tivity Health
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WORK HISTORY
Executive Director of Customer Success @Tivity Health
As Executive Director of Customer Success at Burnalong, I led the team through Burnalong’s acquisition by Tivity Health. This role builds on my experience as Director of Customer Success, expanding my strategic and leadership responsibilities.In this position, I develop and implement Customer Success strategies aligned with Burnalong’s mission of helping people achieve their human potential. I focus on enhancing customer retention and satisfaction by leveraging our scalable digital platform, social support, and analytics.I lead and mentor a high-performing Customer Success team, fostering a culture of excellence and continuous improvement. My responsibilities include managing team performance through data-driven insights, collaborating with sales, marketing, and product development teams, and integrating customer feedback into our overall strategy. I also lead the rollout of new products, ensuring seamless launches and effective client adoption.Additionally, I oversee complex technical integrations and onboarding processes, including SSO, SFTP, and EDI, ensuring seamless customer experiences. I directed the migration from Google to Microsoft and from HubSpot to Salesforce, optimizing our technology stack to better serve our customers and support our growing operations.Throughout my tenure, I have delivered comprehensive reports and presentations to senior leadership and stakeholders, providing actionable insights and fostering informed decision-making. My commitment remains focused on ensuring Burnalong’s platform continues to deliver impactful wellness solutions that empower individuals and communities to thrive.
EDUCATION
University of Pretoria
Bachelor of Commerce - BCom, Law
University of Pretoria
Bachelor's degree, Finance and Financial Management Services
ABOUT OTTO HELBERG
Passionate leader in Customer Success with a proven track record of scaling teams and driving growth in SaaS. At Burnalong (now part of Tivity Health), I grew from the company’s first CS hire to Executive Director, leading the team through our acquisition and beyond.In this role, I’ve driven strategic initiatives to improve customer experiences, focusing on retention, renewals, and satisfaction through data-driven insights and effective team development. I supported the team through critical system migrations (Google → Microsoft, HubSpot → Salesforce), guided product rollouts, and built onboarding frameworks that deliver long-term customer value.What drives me most is developing people — coaching CSMs and building teams that thrive. I believe when you invest in people and processes, business outcomes follow.I hold a background in business, financial management, and law, which gives me a unique perspective in SaaS leadership. Outside of work, I’m passionate about travel, family adventures, and endurance sports. Last season I tackled triathlon and completed an Ironman; now I’m back to running, collecting marathons along the way — and bringing that same perseverance to both sport and leadership.
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