Otto Lee
Leader in world class Technical Support and Technical Consulting Services. Expert in Cost-of-Sales to P&L transformation.
- Role
- Americas Technical Support Engineering Section Manager at NI (National Instruments)
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Otto Lee
Experienced Technical Support Contact Center Manager with a demonstrated track record…
Experience
Americas Technical Support Engineering Section Manager
Aug 2019 — Present · Austin, TX, US
Responsible for building a world class Technical Support organization with over 100 Engineers in the US, Mexico and Costa Rica- Leader in Software Connected Automated Test and Automated Measurement Systems- Transform Technical Support and Technical Consulting Services from Cost-of-Sales to P&L- Turn customer satisfaction and loyalty into competitive advantage.
Education
University of Missouri-Rolla
Ph.D.
Iowa State University
B.S.
University of Missouri-Rolla
M.S.
Skills
- Product Management
- Test Equipment
- Microwave
- Manufacturing
- Sales Operations
- Rf
- Product Marketing
- Ic
- Pcb Design
- Analog
- Process Improvement
- Business Development
- Cross-Functional Team Leadership
- Wireless
- Engineering Management
- Sales
- Product Development
- Embedded Systems
- Electronics
- Product Launch
- Direct Sales
- Program Management
- Semiconductors
- Testing
- Electrical Engineering
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