Otto Fernandez

Manager of Business Rules at Norwegian Cruise Line @Norwegian Cruise Line Holdings Ltd.

Miami, TX, US

Improved and implemented processes for the BPM team, which allow a controlled environment for development, testing and promotion of changes into reservations system. • Implemented QA control method processes which follow a controlled QA process; we were able to make changes to the system from business needs required and improve system’s performance.• Improved and developed business practices based on current and new business needs. • Conducted and gathered business requirements from different business areas. • Met with business and IT area to work as a liaison to facilitate the gathering of requirements from revenue management, sales, air, land, e-commerce, accounting, and IT areas. • Completed scope analysis phase while in development of new reservation system (FC). • Developed test plans and conducted unit testing during the development and implementation phase. • Developed documentation and coordinated with business area team members for review during of each project.• Determined project goals, constraints, dependencies and impact. Conducted research and resolution of production issues on a timely manner. • Developed new processes to aid day-to-day business duties processes by automating manual processes, for example night batch process and reports. • Developed new set of business rules to accommodate current processes based on current needs, and made it flexible enough to accommodate future business needs. • Designed and developed current system, which accommodates areas, affected such as land, air, accounting, revenue management, and FIT to name a few.• Seaware specialist