Otto A Casal
RETIRED - Global-IT Senior Network Engineer - Project Delivery at Oracle Inc.
- Role
- Global IT - Senior Network Engineer - Americas Enterprise Network Operations at Oracle
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Otto A Casal
Over nineteen years experience in hands on network design and problem solving of complex telecomm and networking systems; including customer relationships, network integrations and data center migration.Specialties- Management- Broadcasting engineering support- Satellite Telecomm technical management and support- Telecomm and networking engineering- Networking (WAN/LAN, Wireless)
Experience
Global IT - Senior Network Engineer - Americas Enterprise Network Operations
May 2012 — Present
TELCO/Supplier Relationship Management. This covers all aspects of the supplier relationship including how well a supplier performs against contracted technical SLAs or other service related issues, conduct weekly project status and monthly stewardship reviews.* Served as the escalation point engineer for all Wide Area Circuits in the Americas including Canada.* Provide tier-3 support level, troubleshoot, configure and deploy Oracle\'s Wide Area Network and Local Area Network infrastructure for all the Americas branch offices* Generate daily global incident management reports, collect worldwide data of failed services of voice and data WAN circuits, research and determine impact level to the line of business, determine outage duration, determine branch office tier level and provide day, monthly and yearly availability percentages.* Generate quarterly supplier score card, evaluate and grade all suppliers on their performance, trouble ticket responsiveness and effectiveness in resolving each incidents.* Review suppliers\' scheduled maintenance, determine potential impact to the business and proactively send notifications to site engineers.
Education
Salt Lake Community College
Associates in Electronics, Electronics Technology
1978 — 1980
Salt Lake Community College
Associate's degree, Electronics
1978 — 1980
Authorized Cisco Training Facilities
Class certificate, Cisco Routers, switches and LAN design
1990 — 2011
Skills
- Management
- Tcp/Ip
- Cisco Technologies
- Solaris
- Data Center
- Troubleshooting
- Telecommunications
- Ospf
- Switches
- Routers
- Wan
- Vpn
- Dhcp
- Voip
- Servers
- Routing
- Network Engineering
- Integration
- Dns
- Networking
- Disaster Recovery
- Technical Support
- Virtualization
- Software Documentation
- Software Installation
- Cisco Systems Products
- Internet Protocol Suite (Tcp/Ip)
- Virtual Private Network (Vpn)
- Wide Area Network (Wan)
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