Otis Terron Spears

About Otis Terron Spears

I am a customer centric digital product leader with more than fifteen years of experience delivering technology enabled business outcomes across eCommerce, ERP, SaaS, and complex enterprise platforms. My expertise lies in end-to-end digital product ownership translating customer insights and business strategy into differentiated, high impact capabilities that enhance discovery, accessibility, conversion, and the overall customer experience.My background includes managing and prioritizing product backlogs within Agile environments, leveraging data, KPIs, and performance analytics to shape user stories and roadmap decisions. I partner extensively with cross-functional teams spanning engineering, UX, analytics, marketing, and operations to deliver enhancements that produce measurable commercial and operational results. I bring a highly analytical and outcomes-oriented mindset, integrating customer research, usability insights, market intelligence, and performance metrics to optimize features, refine roadmaps, and accelerate incremental revenue growth.Recognized for effectively bridging customer intent with technical execution, I excel at stakeholder collaboration defining requirements, validating business cases, and ensuring product strategies align with both customer expectations and operational realities. I have led customer interviews, surveys, and continuous feedback loops to champion the voice of the customer and drive ongoing refinement of digital experiences.With extensive hands-on experience leading software products in fast-paced, Agile delivery environments, I thrive in roles requiring strategic vision, disciplined execution, and clear ownership. Currently pursuing PMP® certification, I am seeking a Senior Product Owner opportunity within a customer-first digital organization, where I can drive seamless eCommerce experiences, strengthen product KPIs, and deliver scalable, enterprise-level value.Core Expertise:Digital Product Ownership | eCommerce Platforms | Agile & Scrum Delivery | Product Backlog & Roadmap Management | Customer Experience (CX) Strategy | KPI, Funnel & Conversion Analytics | AI-Enabled Product Strategy | Applied Analytics & Decision Intelligence | Automation & Workflow Optimization | Data-Driven Personalization | Stakeholder & Executive Collaboration | Go-To-Market Execution | Vendor & Third-Party Management | Enterprise Systems Integration

Experience

1. Operations & Business Systems Manager

   AutoZone

   Sep 2025 — Present · Lees Summit, MO, US

   Provide comprehensive operational stewardship for a $3M+ retail enterprise, generating sustained double-digit profitability through rigorous labor optimization, disciplined inventory governance, and analytically informed execution. Develop and retain high-performance teams, materially mitigate asset shrink via advanced forecasting and control frameworks, and uphold exacting safety, compliance, and audit standards while ensuring localized operational execution remains fully aligned with district-level and enterprise-wide strategic imperatives.

Education

• Missouri Southern State University

  Bachelor's of Science in Business Administration (BSBA), Management

• Baker University

  Master of Business Administration (MBA), Management Information Systems

Skills

• Google Webmaster Tools
• Html
• Train the Trainer
• Strategic Planning
• Google Apps
• Research
• Adobe Creative Suite
• Budgets
• Customer Service
• English
• Microsoft Project
• Google Groups
• Java
• Editing
• Public Speaking
• Information Technology Training
• Google Docs
• Teaching
• Troubleshooting
• Training Documentation
• Microsoft Office
• Windows
• Training & Development
• Outlook
• Professional Development Seminars
• Photoshop
• Microsoft Excel
• Powerpoint
• Negotiation
• Microsoft Word