Othman Berrwin

WORK HISTORY

EDUCATION

ABOUT OTHMAN BERRWIN

Senior Customer Care Expert, with solid experience in Customer Operations/ Supply Chain and Logistics, seeking a managerial opportunity to use skills and knowledge in a growing, innovation-driven company. Combines excellent organizational abilities with close attention to details and respectful problem-solving while carrying out company’s policies and procedures. Ambitious multitasker proficient in time management and exceptional interpersonal communication who is gifted at working independently, leading and working in a team. A high Achiever and self motivated who believes that success is the result of a teamwork. 14+ years of experience in managing all aspects of Customer Order Services & Operations Able to analyze and use data to make decisions in managing processes and to improve efficiencies in Customer Order Services while professionally address problems and questions without transmitting stress to others Experience in organizing, building and leading teams while best matching team members to their strengths. Extensive knowledge of Word, Excel, PowerPoint and database management programs. Able to adapt to new work environments and pick up skills quickly and teach them to others in a clear comprehensible manner. Capable of organizing workflow systems and establishing routines that make it simple for new staff to join the team. Possess troubleshooting skills, identify and resolve problems in an efficient and timely manner while taking initiatives and consistently meet deadlines with grace and humor under ambitious timeframes. Excellent comprehensive understanding of customer requirements, proactive communicator with excellent customer handling and interpersonal skills SAP SD operative experience in the sales module and Currently using Oracle E-Business, a global ERP (Enterprise Resource Planning) system that is primarily used for supply chain management, manufacturing, and financials. Bilingual English / French