Oswin Dsilva
CX Analyst| Process Excellence| Service Department (B2B and B2C)| Call Centre Management| Field Operations| Project Management| PGDM- Operations Management| B.E.IT.
- Role
- Assistant Customer Experience Manager at Atomberg Technologies
- Location
- Navi Mumbai, IN
- LinkedIn followers
- 500 followers
About Oswin Dsilva
Over 5 years of experience in the Service department, with a strong focus on process…
Experience
Assistant Customer Experience Manager
Dec 2024 — Present · Mumbai, IN
Contact Centre Management • CEO Escalation desk management • Customer Experience Enhancement by identifying gaps in terms of people, process and technology.• ISO Process Documentation.• ACHT Baselining and quality monitoring.• Planning and deployment of new processes at Escalation and CSAT desk to enhance customer experience.• Setting-up B2B & B2G complaint desk and streamlining service operations to deliver services within TAT and ensuring maximum CSAT.
Education
Welingkar Institute of Management
PGDM, Operations Management
DY Patil University
HSC
University of Mumbai
Bachelor of Engineering - BE, Information Technology
2016 — 2020
Sacred Heart High School & Junior College
SSC
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