Osvaldo Haynes

About Osvaldo Haynes

Experienced in customer success and account management, I am a professional with a proven track record of building and maintaining relationships with high-profile enterprise customers, including Fortune 500 companies. As a Customer Success Account Manager at Microsoft, I have successfully ensured the adoption and ongoing use of Microsoft cloud services and solutions for my portfolio of customers. I have a talent for developing and maintaining strong relationships with key stakeholders, including C-level executives, to understand their business goals and challenges and identify opportunities to expand usage of Microsoft services.Prior to Microsoft, I was an Engagement Manager at Blueprint Technologies, where I drove change management to help small, medium, and enterprise customers deploy technical products in their environment. I led business value conversations, explained product functionalities, and presented use-case scenarios to influence customers\' intent to deploy EMS products.Additionally, I have a background in sales management, including experience as a General Manager at DriveTime, where I exceeded revenue targets, led high-performance teams, and drove change. I have also been a Sales Manager responsible for national sales staff recruitment, selection, training, and performance management. My experience also includes Loan Analyst roles, where I assessed and managed credit risk, analyzed the creditworthiness of potential loans, and reviewed financial accounting data and other documents to complete the financial credit analysis.

Experience

1. Customer Success Account Manager

   Microsoft

   May 2021 — Present · Charlotte, NC, US

   Manage a portfolio of high-profile enterprise customers, including Fortune 500 companies, to ensure successful adoption and ongoing use of Microsoft cloud services and solutions.• Develop and maintain relationships with key customer stakeholders, including C-level executives, to understand their business goals and challenges and to identify opportunities to expand usage of Microsoft services.• Proactively engage with customers to drive product awareness, share best practices, and provide guidance on optimization and cost management.• Collaborate with internal teams, including technical support, engineering, and product management, to resolve customer issues and provide timely solutions.• Lead customer health and satisfaction initiatives, including monitoring and reporting on customer usage, adoption, and satisfaction metrics, to identify trends and areas for improvement.• Participate in cross-functional projects and programs to improve customer experience and drive adoption of new products and features.• Achieved consistently high customer satisfaction ratings, as well as retention and growth targets, resulting in increased revenue and customer loyalty.

Education

• Salem University

  Master of Business Administration (M.B.A.), Sales Management

  2015 — 2016

• Anderson University (SC)

  Bachelor of Science (BS), Kinesiology and Exercise Science

  2001 — 2005

Skills

• Crm
• Sales
• Sales Operations
• Customer Service
• Customer Satisfaction
• Training
• Coaching
• Powerpoint
• Team Building
• Management
• Public Speaking
• Leadership