Osmel Saavedra Burgos

About Osmel Saavedra Burgos

Professional with 12 years of experience in Human Resources for national and…

Experience

1. Inside Sales Coordinator

   Knapheide

   Mar 2022 — Present

   Support outside sales team with quotations, responses to their inquiries and provide them customer-related information. Create both standard quotes and custom quotes for truck equipment installations, manage inflow of customer orders, manage warranty claims, manage coordination of truck deliveries, manage literature inventory and assist with sales promotional activity preparation.•Use of computer software including CRM, MS Office Suite to create spreadsheets, compose messages, handle databases, presentations, reports, and documents. Also, confer with vendors, buying supplies, managing stockrooms, and getting data from a variety of sources.•Interact with team members to receive and respond to customer and salespeople’s inquiries in a timely manner.•Be the primary contact point for sales people to obtain order, materials, and delivery status information.•Create and maintain long-term relationships with dealerships, small and large companies.•Develop quotes for standard and custom truck equipment installations•Provide quote detail report•Invite required attendees•Provide supporting information•Research and source new equipment and components required for quoting•Identify and capitalize on upsell opportunities when interacting with customers•Manage “Drive Through” program for handling low hour installations while customers wait•Manage “Urgent Order” calendar report daily•Serves walk-in sales and call-in inquires and sales

Education

• I.U.T. Antonio José de Sucre

  Associated in Industrial Relations.

  1996 — 1999

• CIAP UCAB

  Diploma in Social Media Management.

  2013 — 2013

• Universidad Nacional Experimental Simón Rodríguez

  B.S Degree en Administration, Human Resources.

  2002 — 2006

Skills

• Liderazgo De Equipos
• Recursos Humanos
• Teamwork
• Selección De Personal
• Orientación a Resultados
• Desarrollo Organizacional
• Trabajo En Equipo
• Gestión De Proyectos
• Gestión Del Talento Humano
• Negociación
• Coaching
• Cambio Organizacional
• Adaptabilidad Y Flexibilidad
• Orientación Al Cliente