Osman Sesay
Business Logic Developer | Digital Payments & Fintech | 8+ years experience leading 200+ projects | SAFe Certified
- Role
- Business Logic Developer at American Express
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Osman Sesay
With 8 years at American Express, I specialize in multifamily-scale servicing portals…
Experience
Business Logic Developer
Aug 2017 — Present · Miami, TX, US
Guide the technology strategy and the development of a unified global servicing portal for our Credit Card Customer Care Professionals. This platform is designed to optimize processes, enhance user experience, and maintain consistency across 35 regions in 16 languages, all while delivering the exceptional service that American Express is known for- Collaborate closely with cross-functional teams to outline a roadmap for upcoming market and enablement launches, ensuring that we meet both our business goals and our customers’ needs- Foster collaboration across various teams, including business partners, operations, and product management, to achieve high-quality outcomes that benefit everyone involved- Lead the end-to-end technology strategy and capability development, actively participating in the discovery and creation of comprehensive technical and business solutions for new applications within the servicing portal domain- Mentor junior developers, creating a supportive environment that encourages open communication and effective problem-solving, ultimately boosting team productivity and efficiency- Ensure our PI planning targets are met by carefully considering technical requirements, user experience, and system integration to deliver successful projects- Leverage data-driven insights and tools like PEGA, GitHub, Microsoft Office, JIRA, Visual Studio, and Postman to continuously improve our products and features, always with an eye towards enhancing our customers’ experiences
Education
Virginia Commonwealth University
Bachelor's Degree
Skills
- Windows
- Computer Proficiency
- Html
- Java
- Os X
- Css
- Visual Basic
- Microsoft Word
- Teamwork
- Photoshop
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