Osman Sherif
Assistant Manager at Amazon Fresh | Operational Leader in Center Store & CX | Building Toward a Career in Program Management
- Role
- Assistant Manager - Center Store & Customer Experience (Afs Ops Field) at Amazon
- Location
- Hyattsville, MD, US
- LinkedIn followers
- 500 followers
About Osman Sherif
PMP-eligible Program and Operations Manager with experience leading cross-functional…
Experience
Assistant Manager - Center Store & Customer Experience (Afs Ops Field)
Jan 2025 — Present · Chevy Chase, MD, US
As a four-wall operations leader at Amazon Fresh, I manage Center Store operations, team performance, and customer experience. I am responsible for driving sales, ensuring in-stock accuracy, and maintaining high operational standards across all store functions. My work focuses on building strong, accountable teams while using data to enhance process efficiency and reduce defects.Key Highlights:• Reduced out-of-stock rates by nearly 50%, increasing shelf availability and customer satisfaction.• Improved Inventory Health KPI from 75% to 83% through daily audits, process improvements, and targeted coaching.• Generated over $128K in additional quarterly revenue by enhancing stock integrity and driving readiness across categories.• Maintained inventory accuracy rates of 92%+ by leading precise gap scanning and zeroing procedures to ensure product visibility.• Collaborated with cross-functional teams to streamline front-end operations and improve the end-to-end customer journey.I’m passionate about building high-performing teams, using data to drive decisions, and developing scalable solutions to improve store performance. My long-term goal is to transition into a Program Manager role at Amazon, where I can apply my leadership experience and operational expertise to deliver strategic initiatives that improve efficiency, scalability, and customer impact across the organization.
Education
University of Maryland
Bachelor of Science - BS
2021 — 2024
Salisbury University
Psychology Pre-Med
2019 — 2021
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