Owen Skarpness

About Owen Skarpness

Need help? I give customers the power and knowledge to help themselves.

Experience

1. Principal Technical Writer

   Outdoors Online

   Oct 2022 — Present · Atlanta, GA, US

   Principal engineering technical writer responsible for organizing, managing, validating, and maintaining all specialized, custom technical knowledge for an engineering team in an agile production environment that reaches 10 million+ active monthly users.Chief responsibilities:• Active development and validation of custom knowledge base leveraged by agile web engineering team• Demonstrate engineering progress to product owners, the business, accounting, and customer service departments• Determine and publish public release notes• Work closely with customer service to ensure quality and coverage on all self-service documentation

Education

• Centennial High School

  High School Diploma

  2001 — 2005

• Georgia State University

  Bachelor's Degree, Philosophy

  2014 — 2015

• The University of Georgia

  Computer Science and Philosophy

  2008 — 2010

• Georgia Southern University

  Communications, Philosophy

  2005 — 2008

Skills

• Troubleshooting
• Graphic Design
• Adobe Creative Suite
• Store Operations
• Cashiering
• Sales Management
• Customer Service
• Merchandising
• Social Media Marketing
• Data Analysis
• Strategic Planning
• Inventory Management
• Loss Prevention
• Oracle Sql Developer
• Retail
• Hospitality
• Team Building
• Editing
• Store Management
• Customer Relationship Management (Crm)
• Report Writing
• Research
• Community Development
• Retail Sales
• Spanish
• Visual Merchandising
• Writing
• Pos