Oscar Romero
Sales Coordinator @Grand Beach Hotel Miami Beach & Grand Beach Hotel Surfside
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WORK HISTORY
Sales Coordinator @Grand Beach Hotel Miami Beach & Grand Beach Hotel Surfside
Surfside, FL, US
Client Relations & Event Coordination: Ensured a comprehensive understanding of client needs, including event details, VIPs, rooming lists, transportation, amenities, and special requests. Scheduled, coordinated, and executed in-house events with attention to detail and high levels of guest satisfaction.Sales & Contract Management: Processed inquiries, proposals, and contracts, ensuring smooth transitions from acquisition to departure while working closely with clients to maintain clear communication and exceed expectations.Cross-Department Collaboration: Partnered with internal departments, such as catering, transportation, and housekeeping, to ensure that all logistics were executed flawlessly. Acted as the primary point of contact for both clients and internal teams during the event lifecycle.Financial & Billing Support: Assisted with payment and billing arrangements, reviewed invoices, and contributed to the overall financial success of the Sales & Marketing Department by ensuring accurate tracking of revenue and group financials.Guest Services: Promoted positive guest relations at all times, with a focus on repeat guests. Ensured that all special arrangements for groups were met and communicated consistently with the group coordinator/host to ensure complete satisfaction.Documentation & Reporting: Prepared and revised group resumes, event calendars, rooming lists, pick-up reports, and invoices. Managed all records and communications in Salesforce (Delphi) to ensure accuracy and consistency. Provided weekly summaries of bookings to inform departmental sales meetings.Site Tours & Promotion: Delivered engaging site tours to prospective clients and groups, highlighting hotel services, amenities, and local attractions to increase bookings.Operational Support: Actively participated in weekly meetings and supported departmental efforts to ensure all group-related operations, from initial planning to final invoicing, were completed to the highest standard.
EDUCATION
Booker T. Washington Senior High School
Diploma
SKILLS
ABOUT OSCAR ROMERO
With a diverse background in hospitality, marketing, graphic design, and sales, I bring a dynamic blend of creativity, customer-centric service, and strategic thinking to everything I do. My career has been centered around enhancing guest experiences, driving revenue growth, and building strong brands through a mix of innovative marketing strategies and design. In hospitality, I’ve had the privilege of working across various roles, from guest services to rooms control. I’ve managed everything from ensuring seamless guest check-ins to optimizing room availability, handling VIP upgrades, and resolving guest issues promptly. I thrive in fast-paced environments, always focused on delivering an exceptional experience while maximizing operational efficiency. My marketing experience is rooted in my ability to blend creativity with strategy. I have a keen eye for design and have created a wide range of materials—from promotional brochures and social media content to branded campaigns that capture attention and drive engagement. Understanding the power of design, I create visuals that resonate with the target audience and communicate the essence of a brand. I’ve developed comprehensive marketing plans that align with business objectives, enhance brand visibility, and generate measurable results. Sales have always been a core part of my career. In the hospitality industry, I’ve worked closely with clients, from individual guests to corporate accounts and large groups, ensuring that their needs are met while driving revenue growth. I’m skilled at building relationships and identifying opportunities that benefit both the customer and the company. Whether it’s managing group bookings, negotiating contracts, or developing sales strategies, I’m committed to meeting targets and contributing directly to business success. Combining these areas—hospitality, marketing, graphic design, and sales—I offer a holistic approach to creating memorable guest experiences and building lasting brand loyalty. My focus is always on delivering high-quality service, fostering collaboration, and finding innovative solutions to challenges. I enjoy working in environments where creativity meets strategy, and I\'m always looking for new ways to make an impact.
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