Oshin Banerjee
Senior Consultant at Deloitte
- Role
- Product Management Consultant at Deloitte
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Oshin Banerjee
Oshin is an experienced and dynamic Product Manager with a passion to deliver digital products that are customer-centric, innovative and provide strategic business benefits.She is proficient in product life cycle and for Fortune 500 clients, has a proven track record for building technology-powered, customer-centric products. Skilled in leading cross-functional teams, developing strategic roadmaps, Agile transformation and implementing innovative solutions to enhance user experience and operational efficiency.Oshin leverages her strong background in Information Management and Computer Engineering to create innovative solutions. Her unique blend of business insight and advanced technology drives transformative results.Skill Set:• Technical Skills: Product Discovery, Cloud, Data Analysis, Digital Transformation (including Omnichannel & Self-service), SQL, Excel, Data Visualization• Functional Skills: Product Management, Product Strategy & Roadmap, Prioritization, Agile (Scrum & Kanban), Business Case, Cross-functional collaboration, Backlog prioritization, Requirement Gathering, Product Implementation, Jira
Experience
Product Management Consultant
May 2022 — Present · New York, NY, US
Led a team of 5 to build strategy for self-service & omnichannel capabilities for a leading Health insurer\'s contact center, contributing to their 2030 strategic roadmap and improving decision-making2. Developed the strategic roadmap for product portfolio using impact vs effort framework, aligning priorities across 5 workstreams, reducing admin costs, mobilizing implementation, and therefore enhancing customer experience3. Developed best practices/ POVs, governance frameworks, and a comprehensive playbook for contact center\'s transformation into a tech-forward ecosystem leveraging self-service, omnichannel strategies, personalization and conversational AI4. Conducted 20+ stakeholder interviews and a comprehensive current state assessment, identifying gaps and customer pain points to inform future state assessment and capability development5. Conducted market research to benchmark against industry leaders, to identify best practices & innovations in omnichannel integration
Education
Syracuse University
Masters, Information Management
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