Oscar Maynard Cxad
Product Manager (Customer Experience) @AllPoints Fibre Networks
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WORK HISTORY
Product Manager (Customer Experience) @AllPoints Fibre Networks
Exeter, GB
I’m a Product Manager focused on customer experience, shaping partner-facing products and journeys for a wholesale broadband provider. My work ensures customer experience is central as the business builds a new wholesale platform in an environment with complex technical, operational and commercial requirements.I’m embedding customer focus across the business by putting simple, practical CX frameworks in place. These help teams use partner insight during discovery, prioritisation and delivery, keeping decisions anchored in real user needs.I work closely with project, engineering, operations and commercial teams to define requirements based on user needs, make trade-offs, prioritise backlog items, and deliver, test and support improvements across the platform.
EDUCATION
The CX Academy
Professional Diploma, Customer Experience
Rotterdam University of Applied Sciences
Bachelor of Business Administration (incomplete)
NCFE
Level 2 in Lean Organisation Management Techniques
ABOUT OSCAR MAYNARD CXAD
I design digital products and experiences that make things simpler, smarter and better - for customers and the teams supporting them.I’m currently shaping digital tools and journeys for wholesale broadband partners to connect and serve their customers.Before that, I led CX at a broadband scale-up, building CX strategy, journeys, CRM campaigns and the digital tools behind them.Earlier I managed customer operations and contact centres in the outdoor education and charity sector - leading teams, improving processes and rolling out new systems.
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