Oscar Calderon

Access Security Junior Agent @Hyatt

Chicago, IL, US

Provisioned access to key applications to hotel employees in conjunction with properties’ IT teams, hotel franchisees, and Hyatt Corporate employees and contractors. • Used ServiceNow ticketing system to resolve an average of 415 tickets per month equaling 5,402 tickets per year. Consistently completing monthly goal to close 100+ tickets in a day once a month.• Collaborated with Level 3 Identity and Access Management and Network Operations teams to resolve complex incidents requiring escalation. • Granted user roles and permissions through use of applications such as Citrix, Opera, Infrasys• Provided superior attention to detail and excellent customer service, resulting in the fostering of relations with our end users.• Completed the following access related projects and bulk requests:o Provided 100+ users access to 20 specific applications, some of which include- Colleague Advantage- Tableau - Glasswing- EMC- RMTo Governed bulk distribution list request projects that consisted of 200+ users in user list