Oscar Velazquez
Head of Customer Service @Great Wolf Lodge
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WORK HISTORY
Head of Customer Service @Great Wolf Lodge
EDUCATION
DePaul University
Bachelor's degree
SKILLS
ABOUT OSCAR VELAZQUEZ
Call Center / Contact Center Operations ProfessionalOperations Management, Customer Service, Operations StrategyProven Customer Service leadership in multiple industries experienced in successfully managing teams and delivering call center operations results. Creative in identifying opportunities to improve operations, partnering with support team, growing team members, driving results to exceed targets, and always focusing on the customer. Solid background in operations management, call/contact centers, workforce management, strategy development, project management, business management, process streamlining and leveraging technology to lower costs and improve customer satisfaction.
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