Oscar Tineo

Service Coordinator @Meridian Imaging Solutions, A Konica Minolta Company

VA, US

Responsible for receiving and processing service requests, dispatching service technicians to various job sites, and ensuring that all service calls are handled efficiently and effectively in a timely manner. Responsible for maintaining accurate records of all service calls including job requests, work performed, parts used, and any other relevant information.Key Responsibilities- Receive and process incoming service requests from customers or field technicians- Dispatch and schedule service technicians to job sites based on availability, skills, and proximity- Provided customers with status updates and estimated time of arrival for technicians- Coordinated with service technicians to ensure timely completion of service calls- Maintained accurate records of service requests, work performed, parts used, and other relevant information- Inspected completed service calls to ensure quality work, customer satisfaction, and adherence to company policies and procedures- Communicated with other departments to ensure that customer needs are met within a timely manner- Participated in company safety programs

University of Maryland Global Campus

Bachelor's degree