Oscar Cisneros

About Oscar Cisneros

Experienced Product Manager and Trainer with a demonstrated history of working in the…

Experience

1. Product Manager

   Joint Commission Resources

   Jan 2019 — Present · Chicago, IL, US

   Build and maintain productive collaborative relationships within the department and across theorganization to effectively support the customer.• Help plan, organize, and ensure proper execution of the welcoming and on boarding process in aconsistent, professional, and timely manner for all assigned accounts.• Accountable for accurate pricing and responsible for aiding in setup of programs and information, when applicable,in the Order Management System (OMS)/ CRM / Salesforce and any other system set ups critical to customer management.• Build relationships by contacting Universities and Medical Schools through multiple avenues• Organize and maintain customer information in American Eagle OMS• Sales representative for Publications Department during Health Care Conferences• Maintain client relationships to bring in revenues on average of per month• Responsible for participating, or leading, in key meetings on project management, market updates, sales, operations, and relevant industry information for both internal and external partners.• Serves as the primary contact for large health systems regarding pricing, demonstrations, productavailability and other relevant information.• Product demonstration over webinar, at trade shows or on a client site.• Support sales team in terms of lead management, lead conversation to opportunities, tracking sales opportunities, dashboard and reports.• Support product marketing effort.• Follow up on major sales orders that are still pending and unpaid.• Responsible for getting product RFI and RFP back to the clients.• Draft and deliver proposals back to clients.• Work cross functionally to channel customer feedback to product development team.

Education

• Indiana University Northwest

  Bachelor’s Degree, Biology, General

  2008 — 2013

Skills

• Pharmaceutical Industry
• Supply Chain Management
• New Drug Application (Nda)
• Sports Coaching
• U.s. Food and Drug Administration (Fda)
• Customer Experience
• Teamwork
• Microsoft Word
• Team Leadership
• Standard Operating Procedure (Sop)
• Presentation Skills
• Drug Development
• Performance Improvement
• Healthcare
• Project Management
• Client Rapport
• Data Analysis
• Warehouse Operations
• Operations Management
• Presentation Development
• Sap Sales & Distribution
• Strategic Planning
• Salesforce.com
• Onenote
• Procurement
• Customer Satisfaction
• Training
• Call Center Development
• Microsoft Excel
• Customer Retention
• Customer Service
• Process Improvement Projects
• Medical Terminology
• Business Analysis
• Microsoft Office
• Direct Sales
• Performance Measurement
• Public Speaking
• Customer Engagement
• Microsoft Outlook