Oscar Anthony
Team Supervisor at Accurate Captive
- Role
- Team Supervisor at Accurate Background
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Oscar Anthony
To provide quality services for the growth of an organization with my sincere…
Experience
Team Supervisor
Mar 2023 — Present · Thane, IN
My job is to supervise the team and support the process to met the SLA.Real time doubt solving and increasing the efficiency of the team to be on top, when it comes to utlizing the people appropriately.Pro active approach towards the volume management.Daily headcount allocation as per the bandwidth.Daily team huddles: Giving the understanding to the team on how to eliminate the errors while handling the most critical queues in the process. Weekly One-O-One to understand their perspective of work. Listen their problems.Communicating with ever individual and understanding their goals.Motivating the team and helping them on how to work as a team to support the process.SOD/EOD numbers representing.Weekly deck representing.Regularly publishing MTD reports.Managing KRA and Incentive data of the process.Representing RCA calls(Client complaint, Yield, Account Managers doubts)Daily people in queue, bandwidth and shrinkage report publishing with the higher management.
Education
Hislop College, Temple Road, Civil Lines, Nagpur
Bcca
2015 — 2018
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